Delivery & Returns

Delivery
Postage Costs

Standard UK postage is free. Special Delivery is free for orders over £100. 

Packaging
All items are presented in a branded CeeGee Jewellery gift box and soft black velvet storage pouch.

Standard Delivery
Orders are normally dispatched within one working day, via Royal Mail 1st Class post. UK orders with a value of over £100 will be sent via Special Delivery, a tracked, next day service. International orders are sent via a tracked service at no extra charge.

Express Delivery
To qualify for next day delivery for orders below £100, please order before 1 p.m. and select the Special Delivery option at check out. UK only. 

Returns Policy
You have the right to cancel your order for any reason within 14 days of receipt of your goods. A full refund will be given within 14 days of receiving the returned goods. Please retain proof of postage.

Refunds will be given on any faulty products within 6 months of purchase, subject to the item being returned in full. Please email customerservices@CeeGeeJewellery.com prior to returning any item to arrange a replacement or refund. A withdrawal (or cancellation) form is available for you here. I regret that I cannot refund the cost of returning items unless they are faulty.

Custom made to order items such as personalised beads are not eligible for return unless faulty.